Call Center Skills

The Voice Of The Bank.

The call center is the voice of the bank. Just like the branch, the call center can make or break customer relationships. Unprofessional call center reps can damage the bank’s reputation with each call.

So, what can you do to make sure that your call center personnel are presenting a positive, professional image of the bank while solidifying excellent customer relationships?

The answer is to educate your call center personnel and provide them with the tools they need to succeed. Call Center Skills does just that!

What Will They Learn?

• How to communicate professionally and effectively.
• How to provide an outstanding customer experience.
• How to efficiently handle each call and meet established goals.
• How to speak clearly and listen actively.
• How to effectively ask questions to gain information.
• How to handle difficult customers.

What's The Class Like?

Call Center Skills will train your Reps to manage and control their calls. They will have an interesting, challenging experience that encourages their participation. In addition to applied role-plays using our state-of-the-art equipment, your personnel learn from playbacks and critiques. They will leave the session with a new set of skills, tools, tips and techniques that ensures their call handling will meet your business goals.

This session is interactive and participative—because that’s the most effective way to learn new behaviors. Everyone in the session gets involved and immediately applies what they are learning. You can see the improvement even before the session is over!

Call Center Skills can be customized to reflect your practices and standards.

To learn how Call Center Skills can meet your training needs click here. Or call, toll free, 888-433-2666.

Your Instructors Or Ours.

Deploy this program using Edcomm’s experienced instructors, or we will prepare your instructors with a Train the Trainer session and full instructor materials.